Refund policy

Returns
Unused and unopened orders may be returned within 15 days of receipt for a refund with receipt or proof of purchase. Once we receive the returned item(s) the charges will be credited to your original method of payment excluding shipping costs, which are non-refundable. Used, opened, and/or final sale items cannot be returned. This does not apply for personalized orders. Personalized orders are non-refundable once your order is confirmed.

Custom orders cannot be returned. This includes any design work, specialty invitations, logos, and commissioned art. We have a strict proof approval policy and are not liable for misspelled words or incorrect information. By approving your final proofs, you accept responsibility for the information and layout as shown. If errors are discovered after proof approval and you wish to reprint, we are required to charge you for services rendered.

Defects or damages
We only replace items if they are defective or damaged. Please email mbabb@novelpaper.com with a brief description and photo.

Mail returnable products to:
Novel Paper
112 Winterbury Drive
Madison, MS 39110

If you are shipping an item over $75, you should consider using a track-able shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.